Job title: Lead Data Analyst
Company: Delta Air Lines
Job description: About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155. TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.About the Delta Technology Hub (DTH), BangaloreDelta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.Job DescriptionKey Responsibilities:
- Data Analysis & Insights: Conduct deep-dive blockysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
- Performance Metrics & Reporting: Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
- Data Sourcing & Validation: Identify and validate data sources required for creating dashboards and tracking tools and technologies
- A/B Testing & Experimentation: Design and blockyze A/B tests to ***ess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
- Data Modeling & Visualization: To blockyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
- Stakeholder Collaboration: Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
- Tactical & Strategic Support: Assist with research and implementation of performance metrics to support ACS agents and customers.
- Data Governance & Quality: Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.
- Lead and mentor other junior members within the team
Minimum Qualifications:
- Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field
- 6+ years of experience in product blockytics, data blockysis, or related fields, preferably in the airline, travel, or hospitality industry.
- Proficiency in SQL for querying large datasets.
- Strong experience with Python, R, or similar programming languages for data blockysis.
- Experience with data visualization tools (Tableau, Power BI, Looker, SAS)
- A/B testing and statistical blockysis expertise.
- Mentor other junior members in the team.
- Familiarity with big data technologies AWS, S3, Redshift, Teradata
Good to have:
- Experience with project management.
- Understanding of ACS operations, product development, revenue management, and customer experience.
ID: DELAL03
Expected salary:
Location: Bangalore, Karnataka
Job date: Sat, 26 Jul 2025 07:26:50 GMT
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